Reliable, Friendly and Affordable Web Site design and Hosting by SilverStar WebDesigns Inc.

Support, FAQ and Policies

Frequently Asked Questions
Many questions, how do I's and other issues are answered in our FAQs.

SilverStar WebDesigns Inc. Policies:

Terms of Service (See also Refund Policy)

Acceptable Use Policy

Privacy Policy

UCE / SPAM Policy (See also Email and Mailing List Policy)

CGI Abuse Policy (See also Banned Scripts)

Email and Mailing List Policy

Refund, Billing and Cancellation Policies

Banned and Recomended Scripts

Copyright Complaints

Customer and Account Support

If you have any questions about your account please contact us
by phone (716-822-4102) or by e-mail (support@silverstarsites.net)

Technical Support:

For technical support please use either call or email support for fastest response.

Phone : 716-822-4102

E-mail : email Technical Support

Billing and Payment Matters

For all billing and payment matters, please contact our billing department. email billing department

To make a payment, please use our online payment form. We cannot process credit cards over the phone, or that are emailed to us.

Sales Questions

For questions about our products, services, or internet communities, please contact our sales department at 716-822-4102, or by email: Email Sales Department

Support Documents

Microsoft Front Page Info : Front page Site Support

Control Panel Manuals:
CPANEL Manual
Web Host Manager (WHM) Manual

These are links to certain parts of the full CPANEL Manual listed above. If a feature you seek is not found below, check the link above for more information.
Mail

Email Accounts — Here, you can find information about adding and managing email accounts.

Webmail — Webmail allows you to access you email through a web browser.

BoxTrapper — The BoxTrapper feature allows you to block unwanted email. You can learn more about how to use and configure it here.

SpamAssassin™ — SpamAssassin allows you to block unwanted to email. You can learn more about how to use and configure SpamAssassin here.

Forwarders — Forwarders allow you to forward incoming email from one address to another.

Auto Responders — AutoResponders allow you to send a message in response to incoming email automatically.

Default Address — Default addresses catch misdirected email sent to your domain.

Mailing Lists — Mailing lists allow you to send an email message to multiple addresses by specifying a single address.

User Level Filtering — User level filters allow you to create mail filters for a specific address.

Account Level Filtering — Account level filters allow you to create mail filters for your domain's main email account.

Email Delivery Route — This feature allows you to see the path an email takes from your domain.

Import Addresses/Forwarders — This feature lets you create multiple email accounts, or forwarders, at once by uploading a list of usernames.

MX Entry — You can learn about adding and manging MX entries here.

Email Authentication — This set of features allows you to make your mail server more secure.

Additional Login Methods — This document explains how to log directly into your sent and spam email folders.

Databases

The following documents describe the features located in the cPanel Databases box.

MySQL® Databases — Databases offer a method for managing large amounts of information easily over the web. They are necessary to run many web-based applications such as bulletin boards, content management systems, and online retail shops.

MySQL Database Wizard — cPanel can guide you through the process of setting up a MySQL database, along with the requisite accounts and privileges, step by step.

phpMyAdmin — phpMyAdmin is a third-party tool included with cPanel, used for maniuplating MySQL databases over the Internet.

Remote MySQL — This feature allows you to configure databases to be accessed remotely, by other web servers.

Logs

The following documents describe the features in the cPanel Logs area.

Latest Visitors — This feature that displays information about the last 300 people to visit your site.

Bandwidth — This feature allows you to see how your bandwidth is being used.

Webalizer — Here, you can learn more about the Webalizer feature. Webalizer compiles and analyzes information about your web traffic.

Webalizer FTP — Here, you can learn more about the Webalizer FTP feature. Webalizer FTP compiles and analyzes information about your FTP server.

AWStats — You can learn about AWStats here. This feature allows you to access web statistics processed by AWStats.

Raw Access Logs — This feature allows you to see what content has been accessed on your website.

Analog Stats — Here, you can learn about the Analog Stats feature. This feature allows you to analyze website traffic.

Error Log — This feature displays the last 300 error encountered by your website.

Choose Log Programs — This feature allows you to choose what statistical analysis programs you wish to use.

Please note, due to the constant development of these features, these manuals may be out of date. As revised versions become available, we will update these links.

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